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Shipping and Return Policy

UGG Comfort Me Australia makes online shopping easy with Free tracked shipping & fast despatch (within 24 business hours of receiving order). 

 

Delivery

  • Free shipping is posted with Australia Post Standard service. Standard Australia Post delivery times apply. (from postcode 2566) more info
  • Expedited shipping also available, simply select this shipping option at checkout (surcharge applies). 
  • Please Note - We are unable to ship outside of Australia & New Zealand
  • If you have made a mistake during checkout or if there are any other queries, please contact us immediately [email protected]

 

Delivery Warranties

  • STANDARD - Our standard service will be tracked and require a signature. If you are not at home don't worry, a re-delivery card will be left.

For this option, UGG Comfort Me Australia will guarantee delivery.

 

  • DROP SERVICE - You will be sent an email from Australia Post with an option - "Authority to leave" (if you are unavailable, the parcel will be left at the premises).

For this option, UGG Comfort Me Australia does not accept responsibility for the goods, if the goods are damaged or stolen after it is delivered to your delivery address.

 

Returns

30 DAY Money Back Guarantee

  • Shop with confidence. If for whatever reason you want to return the goods, we will issue a full refund once goods have been returned.
  • Returns will not be accepted without prior notification and which notification must be made within 7 days of the delivery date, quoting invoice number. 
  • Goods must be in original packaging with all accessories and brand-new condition.
  • Consumer to pay return shipping costs.
  • All returns must be initiated within 30 days of purchase. 

 

Exchange

  • Free Exchange
  • Exchanges will not be accepted without prior notification and which notification must be made within 7 days of the delivery date, quoting invoice number. 
  • Goods returned must be in original packaging with all accessories and brand-new condition.
  • Consumer to pay return shipping costs. We will ship out exchanged item for free and at no extra cost to the consumer, once initial goods are received.
  • Exchanges is subject to availability, where unavailable a refund will be issued.
  • All exchanges must be initiated within 30 days of purchase. 

 

Goods Warranty

In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace that item or accept it for a full refund at our expense. 

  • Purchases must be returned within 12 months from date of purchase
  • Original proof of purchase to be provided. If purchased outside of this website, claims to be directed to place of purchase.
  • If goods are deemed faulty, an option of an exchange or refund will be offered.
  • Please note that faulty is deemed as a manufacturing fault. Reasons such as wear and tear, water damage and other outside of the manufacturer’s control are not considered to be faulty.

For any shipping queries or otherwise, please contact UGG Comfort Me Australia Customer Care online or at +61 2 8798 0313.