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Free Shipping

Available on all products.
Fast 1 business day dispatch.
Live tracking.
Express shipping available (surcharge applies).
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Free Exchange


Peace of mind online shopping with Free Exchange.
Excludes On Sale products.
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30 Day Guarantee

Shop with confidence. If for whatever reason you want to return the goods, we will issue a full refund upon return.
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Incorrect or defective item received 
  • If incorrect or defective item received, please contact us immediately. 
  • Claims must be made within 7 days from delivery date.
  • UGG Comfort Me Australia will gladly replace or refund approved claims at our expense.
  • Supporting photos must be supplied.
  • If you meet all above requirements, please fill in form below and we will be in touch shortly.
Goods Warranty
Warranty Conditions;
  • WARRANTY claims must be lodged within 12 months from date of purchase.
  • If purchased outside of this website, claims to be directed to place of purchase.
  • Warranty applies to defective materials and workmanship only.
What isn’t covered under warranty;
  • Item’s purchased longer than 12 months from purchased date.
  • Water damaged or item’s subjected to water.
  • Accidental damage.
  •  Wear and Tear. 
 Warranty procedure;
  • Items returned for warranty evaluation will be processed in approximately 7-14 days. 
  • Items deemed defective item will be repaired or replaced and evaluated on a case by case basis at our discretion.
  • Refund can only be requested if warranty claim is within 30 days from purchase date. 
  •  Please provide photos of the entire boot, of the soles and of the fault.
  • If you meet all above warranty requirements, please fill in below warranty form and we will be in touch shortly.
Return Procedure

UGG Comfort Me Australia, understands there may be reasons for returns and offers a 30-day return policy.

  • Returns will not be accepted without prior notification.
  • Goods returned must be in original packaging with all accessories and brand-new condition.
  • All returns/exchanges must be initiated within 30 days from purchase date. 
  • Customer to return at their own cost for goods not meeting free exchange conditions.
Simply fill in the form below and we will be in touch shortly. 
 
Return Types

FREE EXCHANGE – Not available for sale or discounted items. Exchange only for the same style in a different colour or size and subject to availability. Free return label will be emailed.

EXCHANGE – Customer to return at their own cost for goods not meeting free exchange conditions and subject to availability.

RETURN – Return item for a full refund, excluding initial shipping costs.

Keep in touch

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